After Matt Yeung’s (楊明) girlfriend, Lisa Chong (莊思明) had an “unpleasant pen incident” with Cathay Pacific (國泰航班) earlier, Hong Kong Airlines (香港航空) organised giving pens activities on its Facebook account, and informed the passengers to stop looking around and have a safe journey. They also reminded to take a pen to fill in the immigration form and many netizens pointed they “pushed” their responsibilities quickly.

On 11th January 2020, Matt defended Lisa and expressed his unhappiness about Hong Kong Airlines on his Weibo account: “Hopefully you are joking. Please do not tell me that the company is not focusing on providing a professional service, happy and safe journey to the passengers. In that case, should we prepare our own lunch boxes, water, pillows and blankets? Can’t we request for assistance from the air stewardess if forget about it? I believe it is a basic aspect that the airline company should continue to provide professional service and ensure the passengers’ safety. Thank you! #Hong Kong Airlines #focus on the wrong point @Hainan Airlines (海南航空)”